Initial Contact

Reach Out Any Time

Whether you're calling for yourself or someone you care about, we’re here 24/7. You can contact us via:

• Phone Call
• Website Inquiry
• Referral from a Provider, Family Member, or Case Manager

Our admissions specialists are ready around the clock to provide immediate support.

Pre-Screening Assessment

Understanding Your Needs
One of our admissions specialists or clinicians will conduct a brief and confidential clinical intake to understand your unique situation. We’ll gather information about:

• Mental health history
• Substance use (if applicable)
• Medical conditions and medications
• Current symptoms and challenges

Insurance & Financial Guidance
Our financial team works with you to verify insurance benefits or discuss private pay options, including deductible details and flexible payment plans.

Clinical Fit
Our Medical and Psychiatry Team ensures that our level of care matches your medical, psychological, and emotional needs.

Clinical Approval

Reviewed by Experts
Each case is reviewed by our Clinical Director or Physician to ensure a safe and appropriate placement.

Medical Clearance
If necessary, recent lab work or documentation from your provider or hospital may be requested before admission.

Coordination & Logistics

Making It Easy to Join Us

Once approved, our admissions coordinators help arrange travel and, when needed, assist with transportation to our facility.

Paperwork & Consent

We make the paperwork process simple. Clients (or their guardians) may begin completing necessary documents online or upon arrival, including: Consent to treatment, HIPAA privacy acknowledgments, Releases of information (ROI) for coordination with outside providers, and Program guidelines and agreements. Our team walks you through each step with transparency and care.

What to Bring

• Valid ID
• Insurance card
• Prescribed medications (in original packaging)
• Comfortable clothing
• Personal hygiene items (alcohol-free)
• Comfort Items such as favorite snacks, blankets/pillow, pictures, etc.

What to Leave at Home

• Drugs, alcohol, or any contraband
• Weapons
• Expensive jewelry or valuables
• Outside food and drinks

Admission & Arrival

A Warm Welcome

From the moment you arrive, our staff ensures you feel supported and safe. You'll go through a comprehensive intake process that includes:



• Medical and psychiatric evaluations
• Vital signs and withdrawal assessment
• Safety screening
• Urine drug screen and toxicology panel

Belongings Check & Inventory

Personal items are inventoried in accordance with our safety policies.

Medication Reconciliation

Our nursing team reviews your medical history and medications, beginning withdrawal management as needed.

Therapeutic Orientation

You’ll meet your Clinical Care Team and be introduced to the daily schedule, therapeutic expectations, and our on-site amenities—including a tour of the facilities and our chef-curated menu.